Troubleshooting
Troubleshoot potential issues with your product without the assistance of our support team.
Remote Control / Hand Control Troubleshooting
- Can two wireless remotes be connected at the same time?
- Do the wireless remotes work out of the box?
- Wired Hand Control stopped working
- My wireless remote disconnected, what do I need to do?
- How do you Pair a New Pump and Remote Combination
- Wireless Remote(s) do not turn on or are not working
- How do you pair a wireless remote to an air control unit?
- Pairing your power base or adjustable bed remote
- What batteries do the wireless remotes use?
Adjustable Bed / Power Base Troubleshooting
Smart Bed Troubleshooting
- Do the comfort layers need time to recover after opening for the first time?
- Is there a “new car smell” with the new fabric and materials?
- How to diagnose body impression and/or dips in the mattress
- How do I remove all the air from the chambers?
- Wrong size rails, they look too long or too short, they do not fit
- How can I fix a slope to the edge or to the middle?
- How can I fix bulges or lumps in the top of the mattress?
Air Control Unit Troubleshooting
- Gen RAZ - IV Air Control Unit with Wireless Remote Controls troubleshooting
- Gen III Air Control Unit with Wired Touch Screen Hand Controls troubleshooting
- Gen IV Beta Air Control Unit with Wireless Remote Controls troubleshooting
- Gen RAZ - IV Air Control Unit with Wired Hand Controls troubleshooting
- Gen II Air Control Unit with Wired Hand Controls troubleshooting
- Air Control Unit Troubleshooting - What Air Control Unit Do You Have?